Terms and Conditions
You indicate acceptance of these terms and conditions of service by placing an order. These terms and conditions will not
be varied for individual customers.
1 Definitions
1.1 In this Agreement the following words and expressions shall have the following meanings:
1.1.1 "downtime" means any service interruption in the availability to visitors of the Website;
1.1.2 "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing,
copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or
obligations, whether registrable or not in any country;
1.1.3 "IP address" stands for internet protocol address which is the numeric address for the server;
1.1.4 "ISP" stands for internet service provider;
1.1.5 "server" means the computer server equipment operated by us in connection with the provision of the Services;
1.1.6 "the Services" means web hosting, domain name registration, email and any other services or facilities provided
by us.
1.1.7 "spam" means sending unsolicited and/or bulk emails;
1.1.8 "virus" means a computer programme that copies itself or is copied to other storage media, including without
limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys,
alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes
without limitation computer programs commonly referred to as "worms" or "trojan horses";
1.1.9 "visitor" means a third party who has accessed the Website;
1.2 Product specifications and details may be found for hosting, domains and
addons.
1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all
genders.
1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended
to be part of or to affect the meaning or interpretation of this Agreement.
2 Introduction
2.1 The Customer wishes to provide us with data that will be hosted on our servers and made accessible via the Internet.
2.2 We provide web hosting services and agree to host the Customer's data upon the following terms and conditions.
3 Duties
3.1 We shall provide to the Customer the Services specified in their order subject to the following terms and conditions.
3.2 The Customer shall deliver to us the website and the software used in the website which is owned by the Customer, or
licensed to him by a third party or ourselves, in a format specified by us.
4 Charges, Payment and Money-Back Guarantee
4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro) and
direct debits
4.2 We do not accept cheques, bank transfers, postal orders, cash or any other form of payment other than those outlined
in 4.1
4.3 The Charges are exclusive of VAT, which if payable shall be paid by the Customer.
4.4 We shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall
accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above
the base rate of the Bank of England from time to time in force.
4.5 We do not provide credit facilities.
4.6 From time to time we may make enquiries on the Customers company, proprietor or directors of the Customers company
with credit reference agencies. These agencies may record that a search has been made and share this information with
other businesses.
4.7 We provide "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please log in
and raise a support ticket within 30 days of placing your order for
a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to
using the money-back guarantee once.
4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before the end of the year.
4.9 Should your chosen payment method fail we will attempt to settle your invoice using any other payment facilities
available on your account.
4.10 All services will renew until cancelled by the customer. We will email the customer's primary email address prior to
renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once
renewal has occurred. Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that
service. The cancellation process must be fully completed by you before your account is cancelled.
5 IP Addresses
5.1 We shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services
and reserves the right in its sole discretion to change or remove any and all IP addresses.
5.2 Where we change or remove any IP address, we shall use reasonable endeavours to avoid any disruption to the Customer.
6 Software License and Rights
6.1 If the Customer requires use of software owned by or licensed to us in order to use the Services, we grant to the
Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide,
non-transferable, non-exclusive licence to use our Software in object code form only, in accordance with the terms of
this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title,
interest or intellectual property rights in our Software.
6.2 In relation to our obligations under this Agreement in connection with the provision of the Services, the Customer
grants to us a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics,
logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured,
displayed or used in or in relation to the website ("the Content"). For the avoidance of doubt, this Agreement does not
transfer or grant to us any right, title, interest or intellectual property rights in the Customer Software or the
Content.
6.3 The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense our
Software.
6.4 We may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement,
including back up copies of the Content. Upon termination or expiration of this Agreement, we shall destroy all such
copies of the Content and other materials provided by the Customer as and when requested by the Customer.
7 Service Levels and Data Backup
7.1 We shall use reasonable endeavours to make the server and the Services available to the Customer 100% of the time but
because the Services are provided by means of computer and telecommunications systems, we make no warranties or
representations that the Service will be uninterrupted or error-free and we shall not, in any event, be liable for
interruptions of Service or downtime of the server.
7.2 We carry out data backups for use by ourselves in the event of systems failure. We do not provide data restoration
facilities for individual customers. Even though every effort is made to ensure data is backed up correctly we accept no
responsibility for data loss or corruption.
8 Acceptable Use Policy
8.1 The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or
display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:
8.1.1 use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse
of the Services;
8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any
computer facilities;
8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information,
or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes
licensed software distributed as Warez), via the Services or on the Website;
8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
8.1.5 engage in illegal or unlawful activities through the Services or via the Website;
8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm,
trojan or corrupt data; or
8.1.7 obtain or attempt to obtain access, through whatever means, to areas of our network or the Services which are
identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.
8.1.8 operate or attempt to operate IRC bots or other permanent server processes.
8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, we are not obliged
to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.
8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 we shall be entitled to
withdraw the Services and terminate the Customer's account without notice.
9 Alterations and Updates
9.1 All alterations and updates to the website shall be made by the Customer using the online account management facility,
FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access
the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password.
If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer
agrees to immediately inform us and the password will be changed.
10 Warranties
10.1 The Customer warrants and represents to us that our use of the Content or the Customer Software in accordance
with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the
authority to license the Content and the Customer Software to us as set out in Clause 6.2.
10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether
oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the
implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and
without prejudice to that generality, we shall not be liable to the Customer as a result of any viruses introduced or
passed on to the Customer.
11 Indemnity
11.1 The Customer agrees to indemnify and hold us harmless from and against all liabilities, legal fees, damages, losses, costs
and other expenses in relation to any claims or actions brought against us arising out of any breach by the Customer of
the terms of this Agreement or other liabilities arising out of or relating to the Website.
12 Limitation of Liability
12.1 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting
from our negligence or that of our employees, agents or sub-contractors.
12.2 Our entire liability to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or
not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of
which the breach has arisen.
12.3 In no event shall we be liable to the Customer for any loss of business, loss of opportunity or loss of profits
or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was
reasonably foreseeable or we had been made aware of the possibility of the Customer incurring such a loss.
13 Term and Termination
13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by
either party in writing of its intention to terminate the Agreement.
13.2 We shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if
the Customer fails to make any payment when it becomes due.
13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:
13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being
remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or
reconstruction), or a court of competent jurisdiction makes an order to that effect; or
13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or
13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or
composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer
is appointed over any of its assets.
13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of
the parties arising in any way out of this Agreement as at the date of termination.
13.5 On termination all data held in the customers account will be deleted.
14 Assignment
14.1 We may assign or otherwise transfer this Agreement at any time.
14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without our prior written
consent.
15 Force Majeure
15.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results
from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock
outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier,
operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the
delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be
entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such
events.
16 Severance
16.1 If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent
jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and
effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
17 Notices
17.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address
of the other party as appearing in this Agreement or such other address as such party may from time to time have
communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received
on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or
if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.
18 Entire Agreement
18.1 This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any
previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without
notice.
19 Governing Law and Jurisdiction
19.1 This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to
the exclusive jurisdiction of the English courts.
20 Domain Name Registration
20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the
top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it we will
provide a full refund for that domain name.
20.2 Please return to the main terms and conditions area of this website to view terms and conditions for individual
domain name registrars.
21 Scripting
21.1 We are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP
and ASP are installed and functioning on the web hosting system.
22 Privacy
22.1 To protect your privacy we will not distribute your details to third parties, unless required to do so by law. For more
information, view our privacy policy.
23 Data Transfer
23.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your
account will be deactivated until you have upgraded to an account that has more data transfer included.
23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music,
video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites,
storing pages, files or data as a repository for other websites or personal computers, giving away web space under a
domain, sub domain or directory.
24 Server Usage
24.1 Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other
customers we will discuss with you alternative solutions for your hosting requirements.
25 Email Newsletter
25.1 We communicate with our customers via email and as such you agree to receive by email our regular newsletter which
contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products
& features and special offers.
26 Webspace Usage
26.1 Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are
prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when
maintaining their account.
27 Mail Boxes
27.1 Mail boxes not accessed for 100 days or more will be deleted from the system.